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    Quick Overview

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    Customer Service aufactoryprice

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    High Quality, Quick Shipping, Professional Service on aufactoryprice.com 

    The following Terms and Service apply to all the orders on www.aufactoryprice.com, By using this site, you agree to the following terms and service; IF YOU DO NOT AGREE, DO NOT USE THIS SITE.

    Shipping & Delivery   

    Regular items are typically shipped out the same or next business day after payment is received/cleared. Special and customized  items can be ordered and may take 1-4 weeks in most cases (contact us for details  order@aufactoryprice.com ).

    On holidays, the delivery may be delayed. 

    About the tax, we will not charge any tax. However sometimes buyer may need to pay some import tax to your country or duty which is required by the law in buyer's country.The buyer is responsible to pay the duty or tax.  

    Privacy & Security   

    We will not sell or use any of your information for anything other than billing/shipping purposes.

    Returns & Replacements (and repairs)   

    You should contact us before sending back a defective product as we may be able to solve the problem without returning it.   Items returned in new condition within 30 days will receive refund or credit. Authorized returns after 30 days will be via store credit less any credit card fees and 15% restocking fees.    Defective items will be repaired or replaced, controllers damaged due to misuse, direct short or lighting will be repaired at cost.    We stand behind all the products we sell and guarantee them for at least 90 days for power supplies and 1 year for all other led products unless otherwise stated.  The buyers are responsible to the delivery fee.

    Ordering   

    You can easily place order on our website. You would also email us with the details, we would help and send you the inovice, so you would arrange the payment easily. Your phone number, that is very useful when delivering your parcel. Your phone number, that is very useful when delivering your parcel.

    Viewing Orders    Log in to "My Account" and check your orders.  We will also update the order and tracking information to clients via email too.

     

    Welcome to contact us and look forward to cooperating with you.

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